Cancellation, Returns and Refund Policy

 

Cancellation Policy for Shilajit Purchases

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1. Cancellation Period: Customers can cancel their order within 24 hours of placing it for a full refund.

2. Refunds:

   • If the order is canceled within the specified period, a full refund will be issued to the original payment method.

   • Cancellations made after 24 hours may be subject to a processing fee.

3. Returns:

   • If you receive a product and wish to return it, please refer to our Returns policy.

   • All Returns may not be eligible for a refund.

4. Exceptions:

   • Orders that have already been shipped cannot be canceled. Please refer to our returns policy for options in this case.

5. Contact Information:

   • To initiate a cancellation, please contact our customer service team at info@lifehanced.com.au

6. Confirmation:

   • You will receive a confirmation email once your cancellation is processed.

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Refund Policy for Shilajit Products

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1. Satisfaction Guarantee: We strive for your complete satisfaction. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order.

2. Eligibility for Refund:

   • Products must be unopened and in their original packaging to qualify for a refund.

   • If the product is defective or damaged upon arrival, please provide photo evidence within 7 days for a full refund or replacement.

3. Return Process:

   • To initiate a refund, please contact our customer service team at info@lifehanced.com.au to request a Return Authorization (RA) number.

   • Customers are responsible for return shipping costs unless the product is defective.

4. Refund Timeline:

   • Once we receive your returned item, please allow 5-7 business days for processing your refund. Refunds will be issued to the original payment method.

5. Exceptions:

   • Customized or bulk orders may not be eligible for refunds unless otherwise specified.

6. Contact Information:

   • For questions or assistance, please reach out to our customer service team at info@lifehanced.com.au

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Return Policy for Shilajit Products

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1. Return Window: Customers may return unopened and unused shilajit products within 30 days of the purchase date.

2. Eligibility for Returns:

   • Products must be in their original packaging and condition.

   • Opened products are non-returnable unless they are defective.

3. Defective Products:

   • If you receive a defective or damaged product, please contact us within 7 days of delivery. We may require photo evidence to process your return.

4. Return Process:

   • To initiate a return, please contact our customer service team at info@lifehanced.com.au to obtain a Return Authorization (RA) number.

   • Include the RA number on the return package.

5. Shipping Costs:

   • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item, defective product).

6. Refund Processing:

   • Once we receive and inspect the returned item, refunds will be processed within 5-7 business days to the original payment method.

7. Contact Information:

   • For any questions or assistance regarding returns, please reach out to our customer service team at info@lifehanced.com.au